Dear Inkston,
I placed an order on the 20 Aug for 6 items. The package arrived on the 28th August. One item was not exactly what I ordered but I have overlooked this.
The issue I am writing about today is that five items came except the ‘Ceramic Water Resevoir for Rinsing Brushes’ priced at £40.37
I have written twice already in private requesting information on this matter, once on the 28th August immediately after I noticed the item was missing, and again on the 2nd September.
I suspect that given the item is handmade in Jingdezhen there may be a neccessary delay, whereas the stock items can be shipped immediately, but I have not heard back from Inkston to confirm whether this is true or not. I am disappointed in that I have received no response to my previous correspondence in private given a reasonable period of time. I hope that by writing on this public forum, I will finally get a response from Inkston.
Yours sincerely,
Josh Chu
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